Assigned (Outsourced Work) Accept Time (Received Work) |
For Outsourced Work, the date and time that the ticket was assigned. For Received Work, the date and time that the ticket was accepted. |
Service Partner/Network (Outsourced Work) |
The name of the service partner or outsource network that received the ticket.
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Lead Partner (Outsourced Work) |
For Received Work reports, the name of the lead partner that outsourced the ticket.
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Number (Outsourced Work) |
The ticket number assigned by your Autotask service desk. |
Number/Original Number (Received Work)
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The ticket number assigned by your Autotask service desk and the original ticket number found in the lead partner's Autotask instance. |
Title
|
The ticket title. |
Organization
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The end user site where the work is required. |
Contact
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The name of the contact at the site where the work is required and, when available, the contact's email address. |
Resource
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The resource assigned to the ticket. |
Complete By
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The date by which the work should be completed. |
Status
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The outsource status of the ticket. |
Priority (Received Work only) |
The ticket priority. |
The following data appears for each list item below the item listing:
Description:
|
The full text of the ticket description. |
Instruction:
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The full text of any instructions or information entered into the ticket Instruction field. |