ServiceCallTask

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.

NOTE   This entity works in combination with the Service Call and other Service Call related entities. Before working with this entity, review the topic ServiceCall.

This entity describes an Autotask project task assigned to a service call. Service calls are instances of time scheduled to perform work for an account. A project task associated with a service call describes work that must be performed during the scheduled time.

Users create tasks through the Projects module and can assign tasks to a service call through the Projects module, the Service Desk module, or Dispatcher's Workshop.

A ServiceCallTask entity is associated with a ServiceCall entity and requires a ServiceCallID value; for additional information, refer to ServiceCall.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: ServiceCallTask
Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

Conditions and requirements

General

  • This entity will be read-only if the module with which it is associated is not active. For more information, refer to Activations.
  • All tasks and tickets associated with a service call must be for the same account. There are no parent/child account loopholes.
  • A single task or ticket can be associated with multiple service calls at the same time.
  • Any resource can create service calls and associate/disassociate tasks/tickets to service calls.
  • API will respect the system setting "Automatically complete service calls when completing the last non-complete task or ticket associated with the service call." When this rule is enabled and the last open task associated with the service call is set to complete, the service call is set to complete.

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read Only Is Required Reference Name Picklist
id Service Call Task ID long    
ServiceCallID Service Call ID integer   ServiceCall  
TaskID Task ID integer   Task