The Change Info tab
Security and navigation
SECURITY Service Desk object permissions to add and edit tickets.
NAVIGATION
> Service Desk > Search > Tickets > click Search > open a ticket
The Change Info tab appears only on Change Request tickets. It contains up to five Change Info fields where you document how you will manage the change you are seeking. The change itself should be documented in the Description field.
By default, the fields are labeled Impact Analysis, Implementation Plan, Roll Out Plan, Back Out Plan and Review Notes. You can:
- re-label the fields and control if they will appear in the Client Portal. Refer to Managing change info fields.
- control the visibility, default values, requiredness and display order of the fields. Refer to Change Info fields.
