Before the Outsource agreement is accepted, the Variables selection list on the Notification Template page includes Insource Status, Service Partner Ticket Link, and Lead Partner Ticket Link variables.
When the Outsource Management module is activated an additional variable, Outsource Status, becomes available. These variables allow you to include the current ticket outsource or insource status in workflow rule notifications triggered by the ticket, and to provide a link to the lead partner's or service partner's ticket.
NOTE To avoid confusion, outsource variables should be used only in templates used for notifications related to outsourced or received tickets. If a template containing these variables is used in a notification triggered by a ticket that has not been outsourced, the insource or outsource related variables will be equal to None.