ContractTicketPurchases

This entity describes a payment amount applied to the purchase of (or pre-payment for ) one or more Service Desk Tickets through a Per Ticket Contract. With a Per Ticket contract, a customers pre-pays for a set of Service Desk tickets, and each ticket completed under that contract consumes one ticket purchase, no matter how much labor is required to resolve the issue. The contract maintains the balance of unconsumed ticket purchases.

NOTE  You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.

Entity details

Entity Name: ContractTicketPurchases

Entity Path:

/atservicesrest/v1.0/ContractTicketPurchases

Parent Entity:

Contracts

Can Create:
Can Update:
Can Query:
Can Delete:  
Can Have UDFs:  

Fields that cannot be queried

The following fields from this entity will return an error when queried:

  • ticketsUsed

Conditions and requirements

General

  • Resources with security levels that specify limited or no contract visibility cannot create, update, or query this entity.
  • Note that ContractTicketPurchase entity does not automatically create a new contract cost when a new contract ticket purchase is created.

Special field attributes

Field Conditions and Requirements
contractID contractID must reference a Per Ticket type Contract.
perTicketRate

If the multi-currency Installed Module is enabled, the following fields will return the relevant Customer Currency values instead of the Internal Currency values: perTicketRate.

perTicketRate must be >= 0.
startDate, endDate

startDate must be < endDate.

ContractTicketPurchase.startDate and ContractTicketPurchase.endDate must be within the startDate and endDate of the contract referenced by ContractTicketPurchase.contractID; that is, in Autotask the Contract Ticket Purchase must start and end within the Contract start and end dates.

startDate and endDate only support date values. The API will not store non-date values (such as time) in these fields.
ticketsPurchased On update, ticketsPurchased must be >= ticketsUsed
ticketsPurchased ticketsPurchased must be >= 0

Field definitions

Field Name Datatype Read-Only Is Required Reference Name Picklist
contractID long   Contracts  
datePurchased datetime      
endDate datetime      
id long    
invoiceNumber string (50)        
isPaid boolean      
paymentNumber string (50)        
paymentType integer      
perTicketRate decimal      
startDate datetime      
status integer      
ticketsPurchased decimal      
ticketsUsed decimal      

Additional resources