ChangeRequestLink

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.

This entity describes the associations between Change Request tickets and both Incidents and Problems. Change request tickets are part of the Autotask Change Management feature set. Change management features are only available in the Autotask UI when the Change Management module is enabled.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: ChangeRequestLink
Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

Conditions and requirements

General

  • A Change Request ticket cannot be associated with a ticket with Ticket Type = Service Request.
  • A Change Request ticket cannot be associated with another ticket with TicketType = Change Request.

Special field attributes

Field Conditions and Requirements

ChangeRequestTicketID

ChangeRequestTicketID must be a valid ID for a ticket with TicketType = Change Request.

ProblemOrIncidentTicketI

ProblemOrIncidentTicketID must be a valid ID for a ticket with TicketType = Problem ticket or Incident ticket

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read Only Is Required Reference Name Picklist
ChangeRequestTicketID Change Request Ticket ID integer   Ticket  
id Change Request Problem Incident ID integer    
ProblemOrIncidentTicketID Problem Or Incident Ticket ID integer   Ticket