ServiceLevelAgreementResults

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.

This entity describes time and completion data related to service level events tracked for a service level agreement associated with a ticket. Service level agreements track preset goals and the resources associated with those goals to provide information on the company's success in responding to customer's issues.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: ServiceLevelAgreementResults
Can Create:  
Can Update:  
Can Query:
Can Delete:  
Can Have UDFs:  

Conditions and requirements

  • All fields are read only.

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read Only Is Required Reference Name Picklist

CreatorResourceID

Creator Resource ID

Integer

 

Resource

 

CreateDateTime

Create Date Time

Datetime

 

 

 
FirstResponseElapsedHours First Response Elapsed Hours Decimal      
FirstResponseInitiatingResourceID First Response Initiating Resource ID Integer   Resource  
FirstResponseMet First Response Met Boolean      
FirstResponseResourceID First Response Resource ID Integer   Resource  
id Service Level Agreement Results ID Long    

LastModifiedByResourceID

Last Modified By Resource ID

Integer

 

Resource

 

LastModifiedDateTime

Last Modified Date Time

Datetime

 

 

 

 
ResolutionElapsedHours Resolution Elapsed Hours Decimal      
ResolutionMet Resolution Met Boolean      
ResolutionPlanElapsedHours Resolution Plan Elapsed Hours Decimal      
ResolutionPlanMet Resolution Plan Met Boolean      
ResolutionPlanResourceID Resolution Plan Resource ID Integer   Resource  
ResolutionResourceID Resolution Resource ID Integer   Resource  

ResourceID

Resource ID

Integer

 

 

 

 
ServiceLevelAgreementName Service Level Agreement Name String (100)      

ServiceCallTicketID

Service Call Ticket ID

Integer

 

Resource

 
TicketID Ticket ID Integer   Ticket