TicketSecondaryResource
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.
This entity describes a secondary resource assigned to a Ticket. Secondary resources are different from the primary resource. A Ticket can have more than one Secondary Resource assigned, and can have secondary resources without a primary resource assigned.
Entity details
You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.
| Entity Name: | TicketSecondaryResource |
| Can Create: |
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| Can Update: | |
| Can Query: |
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| Can Delete: |
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| Can Have UDFs: |
Conditions and requirements
- The secondary resource cannot be the primary resource on the ticket
(TicketSecondaryResource.Resource ID cannot equal Ticket.AssignedResourceID). - ResourceID and RoleID must be an existing Resource/Role pair in Autotask.
| Field Name | Label | Datatype | Read Only | Is Required | Reference Name | Picklist |
|---|---|---|---|---|---|---|
| id | ID | long |
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|
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| ResourceID | Resource ID | long |
|
Resource | ||
| RoleID | Role | long |
|
Role | ||
| TicketID | Task | long |
|
Ticket |
