If you find a defect in the API...
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access deactivation for version 1.5 began in Q1 2022 and will enter its concluding phases in October 2022. Access to version 1.6 will be deactivated in Q4 2024. Visit our SOAP API lifecycle FAQ article to learn more.
If you are a current customer and you believe that you have encountered a defect or received an false error message, please contact the PSA Support team via the Autotask Support Portal.
Please provide the following information:
- Your API username
- The call and response that produced the issue
- The time frame when you began experiencing the issue
- Anything else you believe may be helpful in identifying and reproducing the problem
If we are not able to reproduce the issue, we may provide guidance towards a resolution, but please note that we cannot review your application's code for revisions or inefficiencies.
If you are an integration vendor with an active and published API integration, please refer to the contact information provided as part of the Integration Developer Program (available to third-party integration developers only).
