DocumentTicketAssociations

This entity contains ticket associations for documents in Autotask.

NOTE  You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.

Entity details

Entity Name: DocumentTicketAssociation

Entity Path:

/atservicesrest/v1.0/DocumentTicketAssociations

Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

IMPORTANT  Requests to this entity require special handling. Refer to the Entity URLs and relationships section of this article for details.

Conditions and requirements

General

  • Knowledgebase must be enabled in Autotask at > Admin > Features & Settings > Application-Wide (Shared) Features > Knowledgebase for the API entity to function.
  • Documentation Management must be enabled in Autotask at > Admin > Extensions & Integrations > Installed Modules > Documentation for document management endpoints to function.
  • Your API user must have the Can access Documentation permission to use this entity.
  • To manage ticket associations, your API user must have edit access to the selected document.
  • To create assignments, your API user must have the Tickets - View object permission.
  • DocumentID and TicketID combinations must be unique.

Special field attributes

Field Conditions and Requirements
TicketID

The TicketID value must reference a ticket that is visible to your API user.

Field definitions

Field Name Datatype Read-Only Is Required Reference Name Picklist
documentID integer   Documents  
id

long

 

 

tagID integer   Tags  

Additional resources