ServiceLevelAgreementResults

This entity describes time and completion data related to service level events tracked for a service level agreement associated with a ticket. Service level agreements track preset goals and the resources associated with those goals to provide information on the company's success in responding to customer's issues.

NOTE  You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.

Entity details

Entity Name: ServiceLevelAgreementResults

Entity Path:

/atservicesrest/v1.0/ServiceLevelAgreementResults

Can Create:  
Can Update:  
Can Query:
Can Delete:  
Can Have UDFs:  

IMPORTANT  Requests to this entity require special handling. Refer to the Entity URLs and relationships section of this article for details.

Conditions and requirements

  • All fields are read-only.

Field definitions

Field Name Datatype Read Only Is Required Reference Name Picklist
firstResponseElapsedHours decimal      
firstResponseInitiatingResourceID integer   Resources  
firstResponseResourceID integer   Resources  
id long    
isFirstResponseMet boolean      
isResolutionMet boolean      
isResolutionPlanMet boolean      
resolutionElapsedHours decimal      
resolutionPlanElapsedHours decimal      
resolutionPlanResourceID integer   Resources  
resolutionResourceID integer   Resources  

resourceID

integer

 

 

 

 

serviceCallTicketID

integer

 

Resources

 

serviceLevelAgreementName string (100)      
ticketID integer   Tickets  

Additional resources