DeletedTicketLog

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.

This entity contains the records for the Deleted Ticket log located in the Autotask application at > Admin > Features and Settings > Service Desk (Tickets) > Deleted Ticket Log. The Deleted Ticket log enables you to view a listing of tickets that have been deleted from your system.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: DeletedTicketLog
Can Create:  
Can Update:  
Can Query:
Can Delete:  
Can Have UDFs:  

Conditions and requirements

General

  • This entity is only available to users with Admin-level access to Projects & Tasks or Service Desk.

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read-Only Is Required Reference Name Picklist
DeletedByResourceID

Deleted By Resource ID

 integer Resource  
DeletedDateTime

Deleted Date/Time

 datetime    
id

Deleted Ticket Log ID

 long    
TicketID

Ticket ID

 integer Ticket  
TicketNumber

Ticket Number

 string (50)    
TicketTitle

Ticket Title

 string (255)